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Important information on our new Customer Relationship Management system

16 September 2021

The launch date of our new Customer Relationship Management (CRM) system is getting closer.

Over the last couple of months, we’ve told you about some of the benefits that the new system is going to bring and, with the launch coming up soon, we need your help to make sure that it goes as smoothly as possible.

What does this mean for me?

Once the new system is up and running, you will be able to manage your membership online through our new, easy-to-use self-service portal.

However, there will be a short period of disruption while we get the new system up and running. We will do our best to keep this to a minimum.

We anticipate that there will be a period of around 10 days where you will be unable to make changes to your account using the current system. This is while we transfer data across to the new system.

We will be in touch to let you know when this will be, giving you time to make any necessary changes to your account ahead of the freeze period.

What do I need to do now?

Once the new system is ready to go, we’ll be emailing you with a unique link to allow you to register for the portal. Please check that the email address registered to your account is up-to-date and the one that you want us to use.

We also want to ask that you don’t try and set up a new account during this period. If you’re already registered with us, this would duplicate your details and potentially create problems when signing up to the new portal.

Thank you for your patience and support while we make this change – we can’t wait to get the new system up and running and for members to see the benefits of the work and investment that has gone into it.


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